Terms of Use
These terms cover the wovue.ai website and the free consultation, operated by Wovue LLC, a New Jersey company. Paid work is covered by a separate service agreement that you sign before anything starts. Where that agreement and these terms differ, the agreement applies. By using the site you agree to these terms.
1. Who can use this site
You must be at least 18 and old enough to enter a contract where you live.
2. The free consultation
The consultation is a free video call of about 20 minutes. We discuss your business, potential post ideas, and a suitable scope and price. You do not have to purchase a plan. Rates and scope discussed on the call are estimates until confirmed in a signed agreement. The discussion is general marketing guidance, not a guarantee of results.
3. Plans and billing
We offer a six-week pilot and a month-to-month plan. Before work begins, the service agreement confirms the price, platforms, languages, content quantities, video formats and review process. Short-form video is included within the agreed scope. Additional platforms, community replies, longer videos and in-person interviews or shoots are quoted separately.
Pilot. The pilot runs for six weeks and ends on its own. If you are not satisfied after three weeks, we refund half of the pilot fee. The service agreement sets out the refund request process and what happens to remaining work. These details are agreed before the pilot begins.
Monthly. Monthly plans renew each month until you cancel. You can cancel on 30 days’ notice, and we finish the posts you have already approved.
Fees cover our work. They do not include advertising spend or fees charged by the platforms.
4. Your content and your accounts
Your accounts remain yours. We agree on the access needed for publishing before work begins. You confirm that you own, or have permission to use, everything you give us: photos, video, music, names, logos and the people who appear in them. You are responsible for what you tell us about your shop, including prices, offers, hours and any claims about your products or services, and for making sure they are accurate and lawful.
We do not publish anything without your approval. Once you approve a post, you are responsible for it as you would be for anything posted in your own name.
5. What we make
Once you have paid for it, the content we make for you is yours to use and keep, including if you stop working with us. Some elements, such as music from a platform’s library, stock assets and fonts, are licensed rather than owned, and can be used only as their licences allow. We keep our own tools, templates and methods. With your written permission, we may show posts we made for you as examples of our work, and we will say so when we do.
6. Platforms outside our control
Instagram, TikTok, RedNote and the other platforms set their own rules and change them, along with how they show content, without notice. They can limit reach, remove content or restrict accounts. We follow their published rules, but we cannot control what they decide, and we are not responsible for it.
7. Delivery and results
We work to make your shop more visible. We do not guarantee any number of views, followers, visits, walk-ins, bookings or sales. The numbers we report come from the platforms’ own post insights. See also our Disclaimer.
8. Acceptable use
Do not misuse the site, try to break or probe its security, copy it at scale, or use it to send us unlawful or deceptive content. We may decline or end work that would require us to publish something misleading, unlawful or hateful.
9. Our property
The Wovue name, woven mark, original copy and site design are ours. Third-party photographs, fonts and platform marks remain subject to their owners’ rights and applicable licenses. You may view the site for your own business purposes. All other rights are reserved.
10. No warranties
The site and our services are provided as they are. Subject to what the law does not allow us to exclude, we make no promise that the site will always be available or error-free, or that our work will suit any particular purpose.
11. Limit of our liability
To the extent the law allows, Wovue LLC is not liable for indirect, incidental or consequential losses, including lost sales, lost profit or lost data. Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
12. Ending our work together
You can end a monthly plan as described above. We may end work if these terms or your service agreement are breached, or if continuing would put either of us at legal risk. Parts of these terms that are meant to continue, such as ownership and liability, do so.
13. Governing law
These terms are governed by the laws of the State of New Jersey. Courts in New Jersey have jurisdiction, unless your service agreement says otherwise.
14. Changes
We may update these terms. We will change the date above and, where the change is material, tell you by email if we have your address. Using the site after a change means you accept it.